I am proficient in various facets of Salesforce, serving as a versatile professional adept at fulfilling roles as a Salesforce Business Analyst, Developer, Administrator, and Consultant. With expertise in analyzing business requirements, developing custom solutions, configuring and maintaining the Salesforce platform, and providing strategic guidance, I contribute to optimizing business processes and driving growth through effective Salesforce implementation and management.
I have also showcased proficiency in the education sector, particularly in teaching agile concepts such as Kanban and Scrum to both public and private sector entities. These instructional sessions were conducted as part of free courses and postgraduate programs, demonstrating my commitment to enhancing professional development and fostering a culture of agility and innovation within educational environments. Additionally, I have expertise in instructing DevOps principles and practices, further enriching the educational experience for students in both free courses and postgraduate studies.
Over 9 years of experience as an IT manager by conducting people and projects in different IT environments. As IT manager, I was responsible for hiring new IT products (computers, operations systems, and printers) and services (outsourcing of Service Desk for IT Operations, general kind’s software, and Information Systems). Experience in defining standards, policies, guidelines, and planning practices for IT governance and management. Responsible for conduct the implementation of PHP Mediawiki base of knowledge for holding and sharing information of public organizations to both customers and employees.
Over 2 years of experience as an IT Governance Analyst, I was in charge of prospecting tools to support both business and project management. I also was responsible for the development of good practices of documentation and contracting software development product and services. There was also a definition of IT public policies for the Government sector where one of them became a Brazilian regional law about IT Governance.
As a Software Engineer, I could work in emergent IT environments with cross-functional teams (by using agile practices and methodologies) mainly for Web Development in VueJS, ExpressJS, NodeJs, Apache, MySQL and PHP. I was responsible for analysis, design and programming, mainly using object oriented programming.
As Operations Specialist, I specialize in crafting robust solutions within the Salesforce ecosystem. My primary focus lies in architecting the platform for the seamless integration and implementation of features tailored specifically for Service Cloud. This involves not only designing the architecture but also ensuring the standardization of components, nomenclature, and overall system architecture. Moreover, I am deeply involved in the entire software development lifecycle, particularly emphasizing Continuous Integration and Continuous Deployment (CI/CD) methodologies. Leveraging the power of Salesforce DX (SFDX), with Git and Bitbucket pipelines. My responsibilities extend beyond mere coding; I am dedicated to optimizing processes and workflows, promoting collaboration, and ensuring the scalability and maintainability of the Salesforce platform.
Yes! I have been maintaining, evolving and managing projects for two Salesforce ORGs (one for business and other for educational domain), providing new services by using Sales and Service Cloud capabilities, being responsible for the entire development and deployment (DevOps) process using Salesforce Developer Experience (DX), Definition of Done, Gitlab automations with pre-defined docker images. Besides, I conduct Scrum meetings such as plannings, dailys, reviews, retrospectives, and refining product backlog. Definition of Done for Salesforce development lifecycle. Identification of epics and dependencies and creating product roadmap. Supporting the management with the use of flow metrics and portfolio Kanban approach.
Besides, I am in charge of performing several business activities in the Salesforce implementation, as follows: eliciting requirements, business case definition, requirements writing, requirements review, flow and process diagramming, wireframing, business data analytics, documenting requirements, testing, and so on.
Responsible for defining and evaluating standards, policies, guidelines, and planning practices for IT governance and management. As manager, responsible for managing the project that aims to provide the reformulation of the law and regulations that deals with ICT acquisitions for the Pernabumco state; and responsible for the corporate program and its set of projects that aim to define the new corporate governance system according to COBIT 2019 guidelines.
Responsible for the control of about 47k IT assets (computers, laptops, printers, and projectors). Applying of IT policies and best standards for IT services such as ITIL. Management and reporting allocation of IT budget. Controlling and evaluating IT and Service Operations. Management of contracts of IT services and products. Providing directions for hiring new IT products (computers, operations systems, and printers) and services (outsourcing of Service Desk for IT Operations).
Prospecting tools to support the business and project management. Development of good practices of documentation and contracting software development product and services. Defining IT public policies for the Government sector.
Responsible for planning projects for Service Operations (Service desk's function, Event management, Incident management, and Request fulfillment), Service Transition (Knowledge Management), upgrading windows operating systems, firewall, and network security applications. Responsible for implementing IT policies for the information security. Projects used recognized standards of good practice for information security and IT services, such as ISO/IEC 27002 and ITIL.
Management and reporting allocation of IT budget. Controlling and evaluating IT and Service Operations. Management of contracts of IT services and products. Providing directions for hiring new IT products and services.
More than two years working as a LatAm Software Engineer at Yahoo. Responsible for Analysis, Design and programming, mainly using Object Oriented Programming Languages like "modern" PHP, PERL, MySQL databases, MVC/REST, Linux FreeBSD and Apache.
Apart from having working as the roles mentioned above, I enjoy most of my time doing:
When I have time, I love subtitling videos from English to Portuguese. Below are some of them.